Atlas Support
Support that scales with your plan.
Every Atlas customer gets the same governed, audit-ready platform. Higher tiers add faster response commitments and escalation paths for urgent issues.
MCP-nativeApproval-firstPer-org isolation
| Plan | Coverage | First response (normal) | Urgent response |
|---|---|---|---|
| Free | Community support — help center, docs, and community channels. No response SLA. | No SLA | No SLA |
| Growth | Email support during business hours. | Within 1 business day | Within 6 hours |
| Pro | Priority email support with faster response targets. | Within 8 hours | Within 2 hours |
| Enterprise | Priority support with P0 escalation, plus custom SLAs available. | Within 1 hour | Within 15 min |
Response targets are measured from the time a ticket is submitted in the in-app Support center. Urgent issues are auto-escalated to our operations team and tracked as platform incidents through resolution. Enterprise customers can arrange custom SLAs and dedicated escalation channels.
Questions about support?
Start a free trial or talk to us about Enterprise support and custom SLAs.
MCP approvals · Audit logs · MFA